Warranty and Limitations: Wrapstar Pro guarantees the final prints designed and set up by Wrapstar Pro. However, for same day print and install jobs or rush jobs, the warranty may be voided. Wrapstar Pro disclaims all warranties on buses, planes, trains, RVs, custom vehicles, and vehicles with OEM paint that is more than 6 years old. Wrapstar Pro also assumes no responsibility for damage caused by paint jobs within 3 days of scheduled wrap production, aftermarket paint jobs, or NON-OEM paint jobs. It is important to note that a wrap is NOT equivalent to paint, and certain vehicle features, such as extreme curves, deep channels, and moldings, may affect the vinyl's ability to conform perfectly. Some small areas, such as around door handles and the edges of lights, may show evidence of the original vehicle color. Wrapstar Pro cannot be held responsible for damage to paintwork when the vinyl is removed, and it is not advised to apply wraps on re-sprayed surfaces or poor quality/rusted paintwork. When customer-supplied wraps and graphics are installed, Wrapstar Pro is not liable for any damages caused during installation or stand behind the material for any unknown circumstances for example, bubbles, material lifting, material ghosting etc. and does not warranty the material used.
Wrapstar Pro provides no warranty for the installation of any graphics not provided personally by Wrapstar Pro. If Customer provides graphics printed or designed by an outside company, Customer shall not hold Wrapstar Pro responsible for any warranty issues for products or installation. We make no warranties or guarantees in regard to accuracy of your submitted files. We are not responsible for damages or loss of revenue that may result from delays in shipping or production. Any of the above limitations which do not apply to your state’s jurisdictions, in part or in whole does not void this document.
Wrapstar Pro provides a 6-month warranty on all commercial wraps. However, there are no warranties on mail order requests, race car wraps, out-of-state requests, or jobs located 100 miles outside of WrapStar Pro's facility. The duration of the warranty will depend on the customer's care of the vehicle and the outdoor/geographic conditions. Hand washing is recommended, while high-pressure or power washing and the use of ice scrapers on window graphics should be avoided. Harsh chemicals can deteriorate the laminate on the vinyl adhesive, and failure to follow care instructions may void the warranty.
Custom Orders: There are no refunds on completed custom orders. Pre-production cancelled orders require compensation for incurred costs and related obligations at the time of cancellation. The upfront payment will be used to calculate the compensation amount, and any remaining amount will be refunded. If the costs exceed the upfront payment, the client is still obligated to make full payment. In case of concerns or issues with the job, the client must contact WrapStar Pro in writing before initiating chargebacks or credit returns. WrapStar Pro will have the opportunity to resolve any disputes within 30 days by addressing the concerns and fixing the project. WrapStar Pro must be given the opportunity to reprint or reinstall any job before the client initiates credit card chargebacks or returns. If a chargeback is initiated, and the credit card company's decision favors WrapStar Pro, the client will be liable for all legal fees and fees associated with the dispute process.